Frequently Asked Questions

What is ShopVerse?

ShopVerse is a one-stop e-commerce platform offering trendy and affordable products across various categories with exceptional customer service.

How can I place an order?

Browse products, add them to your cart, and proceed to checkout where you’ll enter your shipping and payment details to complete the order.

What payment methods do you accept?

We accept debit/credit cards, UPI, Net Banking, Wallets (Paytm, Google Pay), and Cash on Delivery (COD).

How do I track my order?

You can track your order by logging into your account and visiting the “My Orders” section, or using the tracking link sent to your email.

What is your return policy?

You can return most items within 7 days of delivery. Just go to "My Orders", select the item, and initiate a return request.

Do you charge for shipping?

Standard shipping is free for orders above ₹499. For orders below this amount, a small delivery fee may apply.

How do I cancel an order?

You can cancel an order from your “My Orders” page within 12 hours of placing it, or before it is shipped.

Do you offer discounts for first-time users?

Yes! Use the code FIRST10 at checkout to get 10% off your first purchase.

What should I do if I receive a damaged product?

Please initiate a return within 48 hours of delivery. We'll verify the damage and replace the item or issue a refund.

Is my payment information safe?

Yes, we use secure payment gateways and SSL encryption to protect your data and ensure secure transactions.